Netsoins, the DUI software deployed in the DomusVi network, structures the care file of residents in nursing homes and home services. For family caregivers who follow a loved one from a distance, the Netsoins DomusVi portal provides access to health data, targeted transmissions, and the updated care plan. However, the network infrastructure must keep up, which is not guaranteed everywhere.
Connectivity and Netsoins in rural areas: the overlooked technical prerequisite
A stable and sufficient internet connection is essential for any real use of Netsoins. In rural areas, where a significant portion of seniors receiving home care reside, the download speed often remains too low to maintain a smooth session during the synchronization of the resident file or the sending of enriched transmissions (photos of wounds, scanned documents).
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The portal operates via a web browser. It does not include a native offline mode that would allow data to be viewed or entered without a connection, and then synchronized when the network returns.
For a caregiver on duty or a family caregiver connected from a poorly covered home, the consequences are direct: session losses, unrecorded entries, weakened traceability.
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We recommend that caregivers in areas with low fixed coverage prioritize a shared 4G connection via a recent smartphone rather than relying on an unstable ADSL box. A tablet connected through a shared connection offers a sufficient screen to navigate the care file. Downloading documents sent by the care team (PDF of the care plan, prescriptions) as soon as they are received ensures local access even in the event of a later outage.
It is possible to access Netsoins Domusvi online from any device with a browser, which simplifies access for families geographically distant from the facility.
Traceability of remote care: what the Netsoins portal transmits to families
The family portal does not provide access to the entire medical file. Caregivers consult a dedicated space, filtered by the facility, which displays information deemed relevant for daily monitoring without compromising medical confidentiality.
Specifically, families access the following elements via their secure connection:
- The targeted transmissions written by the care teams, documenting significant events (falls, changes in behavior, treatment modifications)
- The schedule of care and scheduled interventions, including treatment administration slots
- The reports of activities and outings, depending on the facility’s settings
- The administrative documents shared by the management (invoices, amendments to the stay contract)
The granularity of sharing depends on the settings made by the health manager or the facility director. Some DomusVi nursing homes activate a high level of transparency, while others restrict visible transmissions to only critical events.
We observe that the most informed families are those who explicitly ask, upon admission, what level of sharing is configured in Netsoins for their loved one.
Data security and access to the portal
Authentication relies on a username and password provided by the facility. Health data is transmitted under encryption. The hosting and circulation of resident data are governed by the security standards applicable to health information systems.
For caregivers who wish to share access with other family members, it is advisable to inquire with the facility about the management of identifiers. Practices vary from one DomusVi site to another.
Netsoins interoperability and wearables: tracking outside the facility
Netsoins can interface with devices such as smartwatches, allowing for monitoring of physiological constants (heart rate, activity, sleep quality) for seniors receiving care outside the walls of the facility.
At home, this interoperability changes the game. A family caregiver equipped with a compatible wearable can see the data captured directly in the Netsoins file, without manual re-entry. The coordination team then accesses a continuous history, rather than just the occasional readings taken during visits.
The limitation remains the same: without reliable connectivity, wearable data does not come in real-time. They synchronize when network coverage returns, which creates a potentially problematic time lag for at-risk profiles (cardiac seniors, patients on anticoagulants).
Daily Netsoins functionalities: care plan and team management
The Netsoins software centralizes the unique resident file (DUI) and structures the workflows of the care teams. The individualized care plan, configured by the coordinating physician, triggers tasks assigned to caregivers and nurses with timestamping of each action performed.
This traceability serves two distinct objectives. For the facility, it constitutes documentary proof in case of ARS inspection or dispute. For the family, it guarantees that each prescribed care has been administered, with the name of the caregiver and the exact time.
The teams use Netsoins on fixed workstations or on tablets while moving within the facility. Data entry as close to the care as possible, at the resident’s bedside, reduces the risk of forgetting or transcription errors. This operation assumes a properly sized internal Wi-Fi network, which regularly poses problems in older buildings converted into nursing homes.
The remote monitoring of seniors’ care via Netsoins DomusVi relies as much on the quality of software configuration as on network infrastructure. Caregivers who anticipate technical constraints (connectivity, configured sharing level, identifier management) derive real benefits from the portal. Those who settle for receiving an identifier without asking questions miss out on the majority of available information.